The Signal: September 26, 2026
4 articles
Gorgias Sets New Standard with Transparent AI CX Benchmarks
- Gorgias published a public benchmark of its AI agent against 18 competitors - The evaluation included 8,356 live conversations across 212+ storefronts - Gorgias ranked #1 in support but openly shared areas where competitors outperformed - The full test harness is open-sourced on GitHub for transparency
CX Today breaks down the 5 must-have copilot capabilities for sales teams
- Modern sales copilots now handle meeting prep, call analysis, and objection handling - Top performers integrate directly with CRM instead of operating in silos - 72% of early adopters report reduced admin time but only 28% see uplift in win rates
Claude 5.5 release escalates AI arms race while agents stay siloed
- Anthropic's Opus 5.5 intensifies competition with OpenAI - CIO Dive reports $4B invested in siloed AI agents in Q3 2026
Gemini Live Avatar Boosts Enterprise Conversational AI
- Gemini Live Avatar enhances enterprise conversational AI experiences - The technology focuses on improving user engagement and interaction quality